Responsible Gaming

Version: 1.0  |  Last Updated: 4 November 2026

1. Our Commitment

At Pinkriches, we believe that gambling should always be an enjoyable and voluntary leisure activity — never a source of financial stress, personal harm, or distress. We are firmly committed to providing a safe, fair, and transparent gaming environment that actively supports the wellbeing of every player on our platform.

We recognise that for a small number of people, gambling can become problematic. For that reason, we have embedded responsible gaming principles into the very core of how we operate. This page explains the tools we provide, the warning signs to watch for, and the independent organisations that offer professional support. We encourage all players to read this page carefully and to use our Player Protection Tools proactively — not only in a moment of crisis, but as part of a healthy, sustainable approach to gambling. By using our services, you agree to our Terms & Conditions, and you acknowledge that our collection and use of your personal data is governed by our Privacy Policy.

2. Recognising Problem Gambling

Problem gambling is characterised by a persistent inability to control gambling behaviour despite negative consequences to finances, relationships, mental health, or daily responsibilities. It can develop gradually and may not be immediately obvious, even to the person affected. The following checklist is designed to help you assess whether gambling may be causing harm in your life or in the life of someone close to you.

2.1. Self-Assessment Checklist

Consider whether any of the following statements apply to you:

• Preoccupation with gambling: You spend a significant amount of time thinking about gambling — planning your next session, recalling past wins or losses, or working out ways to obtain money to gamble with.
• Chasing losses: After losing money, you feel a strong compulsion to return and gamble more in an attempt to recover what you have lost, often making the financial situation worse.
• Inability to set limits: You have made repeated but unsuccessful attempts to cut back, control, or stop gambling, even when you sincerely wanted to do so.
• Escalating stakes: You find that you need to gamble with increasingly large amounts of money in order to experience the same level of excitement or satisfaction that smaller bets once provided.
• Neglecting responsibilities: You have missed work, educational commitments, family events, or other important obligations in order to gamble or to recover from the effects of gambling.
• Gambling with money you cannot afford to lose: You have used funds reserved for rent, bills, food, or other essential expenses to place bets, or have borrowed money specifically to continue gambling.
• Concealing gambling activity: You have lied to, or deliberately withheld information from, family members, friends, or colleagues about how much time or money you spend on gambling.
• Emotional dependency: You turn to gambling as a primary way to relieve feelings of stress, anxiety, boredom, loneliness, or depression, rather than addressing those feelings directly.
• Relationship and work difficulties: Your gambling has damaged or put at risk a significant relationship, your employment, or an educational or career opportunity, yet you continue to gamble.
• Withdrawal-like feelings: When you try to reduce or stop gambling, you experience restlessness, irritability, agitation, or feelings of unease that only seem to ease when you gamble again.

If you recognise two or more of the above signs in your own behaviour — or in someone you care about — we encourage you to act promptly. Use the protection tools available in your account (see Section 3) and reach out to one of the specialist organisations listed in Section 6. Seeking help early is a sign of strength, not weakness.

3. Player Protection Tools

Pinkriches provides a comprehensive suite of responsible gaming tools, available directly within your account settings. All tools take effect promptly upon activation. We encourage you to set these controls at the beginning of your gaming activity — not simply as a reactive measure, but as an ongoing way to maintain healthy habits.

3.1. Deposit Limits

You may set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is active, you will not be able to deposit more than the specified amount within the chosen period. Requests to decrease a deposit limit take effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period before they become active, giving you time to reconsider. To set or amend a deposit limit, navigate to the Responsible Gaming section of your Account Settings or contact our support team at support@pinkrichesuk.com.

3.2. Loss Limits

A loss limit caps the net amount you are permitted to lose within a defined daily, weekly, or monthly timeframe. Once your loss limit is reached, your ability to place further wagers is suspended until the limit period resets. As with deposit limits, any reduction takes effect immediately, while any increase is subject to a 24-hour delay.

3.3. Session Time Limits and Reality Checks

You may set a maximum session duration, after which you will be automatically logged out. Additionally, you may activate reality check reminders — periodic pop-up notifications that display the length of time you have been playing within your current session. These reminders serve as a prompt to pause, review your activity, and decide whether you wish to continue. Reality checks can be set at intervals of your choosing and are displayed on-screen without interrupting gameplay unnecessarily.

3.4. Wager Limits

In addition to deposit and loss controls, you may set a maximum total stake per day, week, or month. This provides an additional layer of financial control beyond deposit restrictions alone and is particularly useful for players who fund their account infrequently but wish to manage individual betting amounts.

3.5. Cooling-Off Period

A cooling-off period (also known as a take-a-break) is a short-term pause on your account. You may select a cooling-off duration of 24 hours, 48 hours, 1 week, or 1 month. During this period, you will not be able to log in, deposit, or place bets. Once activated, a cooling-off period cannot be shortened or cancelled before its end date. When the period expires, your account will automatically reactivate unless you choose to extend the break or proceed to self-exclusion.

3.6. Self-Exclusion

Self-exclusion is a more formal and longer-term measure suitable for players who feel their gambling is out of control. When you self-exclude from Pinkriches, your account is closed and you are prevented from opening a new account for the duration of the exclusion period. During self-exclusion, we will also suppress all direct marketing communications addressed to you.

We strongly recommend that players who choose self-exclusion also register with GAMSTOP (gamstop.co.uk), the UK's national online self-exclusion scheme. GAMSTOP is the UK's national online self-exclusion scheme, free to use and required by the Gambling Commission: every licensed online operator in Great Britain must participate. It operates for a 6-month, 1-year, or 5-year period. Registering with GAMSTOP simultaneously excludes you across all participating UK-licensed operators, providing far broader protection than a single-operator exclusion alone.

To self-exclude from Pinkriches, contact us directly at support@pinkrichesuk.com. Self-exclusion requests will be processed promptly and confirmed in writing.

4. Tips for Responsible Gambling

Responsible gambling begins with informed choices and clear personal boundaries. The following practical guidance is designed to help you keep gambling enjoyable and within safe limits:

• Treat gambling as entertainment, not income. Set a strict budget — your gambling fund — before you start, and treat any losses as the cost of your entertainment. Never gamble with money needed for essential living expenses.
• Set strict time and money limits in advance. Decide how much time and money you are prepared to spend before you begin, and use the tools in Section 3 to enforce those limits automatically. Do not rely solely on willpower in the heat of the moment.
• Never chase losses. Accept that losing is a normal and expected part of gambling. Increasing your stakes or playing longer in an attempt to recover losses nearly always leads to greater financial harm.
• Keep a clear head. Avoid gambling when you are tired, upset, intoxicated, or under significant emotional or financial stress. Impaired judgment leads to poor decisions and increased risk.
• Balance gambling with other activities. Gambling should be one of many leisure pursuits, not your sole source of entertainment or social interaction. If you notice it taking priority over other interests, review your habits.
• Understand the games you play. All casino games are designed with a built-in house edge. No betting system or strategy can overcome this edge over the long term. Outcomes in games of chance are determined by random number generators and are not influenced by previous results.
• Take regular breaks. Step away from your screen at regular intervals. Use our session time limits and reality check reminders to assist with this.
• Keep family and friends in the picture. Being open with people you trust about how much time and money you spend gambling can act as a natural and positive check on your behaviour.

5. Protection of Minors

Gambling services provided by Pinkriches are strictly intended for adults. The minimum age to register and place bets on our platform is 18 years old. We take our obligation to prevent underage gambling extremely seriously and operate mandatory age-verification procedures for all new registrations. No real-money gameplay is permitted until identity and age have been satisfactorily verified in accordance with applicable standards.

We may request documentary proof of age and identity — such as a passport, driving licence, or bank statement — at any point during your relationship with us, including at the point of withdrawal. Any account where the holder is found to be under 18 will be closed immediately and any associated funds handled in accordance with our Terms & Conditions.

5.1. Keeping Minors Safe at Home

If you share your computer, tablet, or mobile device with children or young people, we recommend the following measures to prevent accidental or unauthorised access to gambling content:

• Never save your Pinkriches login credentials in a shared browser or device.
• Always log out of your account after each session and ensure your account password is kept private.
• Consider installing parental control software such as Net Nanny, Qustodio, or Bark, which can filter gambling-related websites across all device types.
• Use your device's built-in parental controls or family safety settings to restrict access to age-inappropriate content.
• Have open and age-appropriate conversations with children about the risks of gambling and why it is an activity reserved for adults.

6. Support Resources

If you are concerned about your own gambling, or about someone close to you, free, confidential, and professional help is available. The following organisations provide specialist support for people affected by problem gambling in the United Kingdom. All services listed below are independent of Pinkriches.

The National Gambling Helpline number — 0808 8020 133 — is free to call from any UK landline or mobile, and is available 24 hours a day, 7 days a week. You do not need to be in crisis to call; trained advisers can help at any stage.

7. Contact Us

If you have any questions about the responsible gaming measures described on this page, wish to activate or amend a player protection tool, or need assistance related to your account, our dedicated support team is here to help. You may reach us through the following channels:

• General Support: support@pinkrichesuk.com
• Privacy & Data Protection Enquiries: privacy@pinkrichesuk.com

We aim to respond to all responsible gaming requests as a matter of priority. If you are contacting us to request a cooling-off period or self-exclusion, please state this clearly in your subject line so that your request can be handled without delay.

For matters related to your personal data and how it is processed, please review our Privacy Policy. For full terms governing the use of our platform, refer to our Terms & Conditions. This Responsible Gaming page should be read alongside those documents as part of the complete framework under which Pinkriches operates.

Remember: gambling is meant to be fun. If it stops feeling that way, please reach out — to us, or to any of the independent organisations listed above. Help is always available.