Terms & Conditions

Version: 1.0  |  Last Updated: 4 November 2026

1. Introduction & Acceptance

Welcome to Pinkriches (the "Platform"), accessible at pinkrichesuk.com (the "Website"). These Terms & Conditions (the "Terms") constitute a legally binding agreement between you (the "Player", "User", or "you") and the operator of Pinkriches (the "Company", "we", "us", or "our") governing your access to and use of all services, games, promotions, and features made available through the Website.

By registering an account, logging into an existing account, clicking any acceptance button on the Website, or otherwise using any part of the Platform, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety, together with our Privacy Policy and our Responsible Gaming Policy, each of which is incorporated into these Terms by reference. If you do not agree with any part of these Terms, you must not access or use the Website.

The Company reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will provide reasonable notice by displaying a prominent notification on the Website or by sending an email to the address registered on your account. Continued use of the Platform after such notice constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

These Terms are written in English and shall be interpreted in accordance with the English language version at all times, regardless of any translation that may be provided for convenience.

2. Definitions

The following defined terms are used throughout these Terms. Understanding them will help you navigate your rights and obligations clearly.

• "Account" – the personal, registered account created by a Player on the Website to access and use the Platform's services.
• "Balance" – the total funds held in a Player's Account, comprising Real Money Balance and, where applicable, Bonus Balance.
• "Bonus" – any promotional credit, free spins, cashback, or similar incentive granted by the Company to a Player, subject to applicable Bonus Terms.
• "Bonus Balance" – funds credited to an Account as a Bonus that may be subject to wagering requirements before withdrawal.
• "Game" – any casino game, slot, table game, live dealer game, or other interactive entertainment product made available on the Platform.
• "GGR" (Gross Gaming Revenue) – the total wagers placed by a Player minus total winnings returned to that Player.
• "KYC" (Know Your Customer) – the identity verification process required to confirm a Player's identity, age, and source of funds.
• "Platform" – the full suite of products, services, software, and content made available through the Website.
• "Real Money Balance" – funds deposited by the Player and/or winnings resulting from real-money gameplay that are eligible for withdrawal subject to these Terms.
• "RNG" (Random Number Generator) – the certified software algorithm that ensures game outcomes are determined randomly and fairly.
• "Wagering Requirement" – the number of times a Bonus amount (or deposit plus Bonus amount) must be staked before the resulting winnings become eligible for withdrawal.
• "Website" – pinkrichesuk.com and all associated subdomains, mobile applications, and related digital interfaces.
• "Prohibited Jurisdiction" – any country or territory from which access to the Platform is restricted or prohibited by applicable law or by Company policy.

3. Eligibility & Registration

3.1 Age Requirement

You must be at least 18 years of age to register an Account and use any service on the Platform. By registering, you confirm and warrant that you are 18 years of age or older. The Company applies strict age verification procedures and will request documentary evidence of age as part of the KYC process. Where there are reasonable grounds to suspect that a Player may be under the age of 18, the Company reserves the right to suspend the Account and withhold any funds pending satisfactory age verification. Any Account found to have been opened by a person under 18 will be closed immediately, and all deposits will be returned (minus any withdrawals already made). Winnings will not be paid where a Player is confirmed to be under the minimum age.

3.2 Eligibility Criteria

In addition to the age requirement, you must satisfy each of the following criteria at the time of registration and throughout the duration of your Account:

• You must be a resident of Great Britain or another territory in which use of the Platform is not prohibited by applicable law.
• You must not be accessing the Platform from a Prohibited Jurisdiction.
• You must not be a current employee, contractor, agent, or close family member of an employee of the Company or any of its affiliated entities.
• You must not be subject to a self-exclusion scheme (including GAMSTOP) or any voluntary or mandatory exclusion that covers this Platform.
• You must have full legal capacity to enter into binding contracts under the laws of your jurisdiction.
• You must not be using the Platform for any unlawful purpose, including money laundering or fraud.

3.3 Registration Process

To create an Account, you must complete the registration form accurately and in full, providing your legal name, date of birth, residential address, email address, and any other information requested. You warrant that all information provided is true, current, complete, and not misleading. You must keep your Account information up to date and promptly notify the Company of any changes by contacting support@pinkrichesuk.com.

3.4 One Account Policy

Each individual Player is permitted to hold only one Account on the Platform. The creation of multiple Accounts by the same individual — whether under the same or different details — is strictly prohibited and will result in the immediate closure of all duplicate Accounts. Any Bonuses claimed through duplicate Accounts will be forfeited, and any winnings derived from such Accounts may also be forfeited at the Company's discretion. If you believe a duplicate Account has been created inadvertently, you must contact Customer Support immediately.

3.5 Know Your Customer (KYC) Verification

The Company is required to verify the identity of all Players before processing withdrawals and in certain other circumstances. You may be asked to provide, without limitation:

• A valid government-issued photo ID (e.g., passport, driving licence, or national identity card);
• Proof of residential address (e.g., a recent utility bill or bank statement dated within the last three months);
• Proof of payment method ownership (e.g., a photo of the front of your debit card or a bank statement);
• Documentation demonstrating the source of funds or source of wealth where required by applicable rules.

Failure to provide satisfactory KYC documentation within the timeframe requested by the Company may result in the suspension or closure of your Account and the withholding of any pending withdrawals. The Company processes personal data collected during KYC in accordance with our Privacy Policy.

3.6 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. The Company will not be held liable for any losses resulting from unauthorised access to your Account that arises from your failure to keep your credentials secure. If you suspect that your Account has been compromised, you must contact Customer Support immediately at support@pinkrichesuk.com.

4. Account Management

4.1 Account Currency

All Accounts on the Platform are denominated in British Pounds Sterling (£ / GBP). Deposits made in another currency may be converted at the prevailing exchange rate applicable at the time of the transaction; any conversion fees levied by your payment provider are your responsibility.

4.2 Account Closure by the Player

You may close your Account at any time by contacting Customer Support at support@pinkrichesuk.com. Before requesting closure, you should withdraw any available Real Money Balance. Any remaining Real Money Balance at the time of closure will be refunded via your last-used verified payment method, subject to identity verification. Unclaimed Bonus Balances will be forfeited upon Account closure.

4.3 Suspension or Closure by the Company

The Company reserves the right to suspend, restrict, or permanently close your Account at any time, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms;
• Provision of false, misleading, or unverifiable information;
• Suspected fraudulent activity, collusion, or use of unfair advantage techniques;
• Failure to pass KYC verification within the stipulated timeframe;
• Attempts to circumvent technical security measures or exploit software vulnerabilities;
• Receipt of a chargeback request on any deposit, pending investigation;
• Compliance with any legal obligation, court order, or regulatory requirement.

Where an Account is closed due to a confirmed breach by the Player, the Company may withhold funds pending investigation and may forfeit Bonus winnings. Real Money deposits will be returned where legally required and after any applicable deductions.

4.4 Dormant Accounts

An Account is considered dormant if no login activity has been recorded for a continuous period of 12 consecutive months. The Company will send a written notification to the email address on the Account prior to classifying it as dormant. Dormant Accounts may be subject to an inactivity fee or administrative charge in accordance with applicable law and the Company's internal policy in force at the relevant time. Players are encouraged to maintain periodic activity or formally close their Accounts if they no longer wish to use the Platform.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

The Platform accepts the following payment methods for deposits and, where supported, withdrawals by Players based in Great Britain:

The availability of specific payment methods may vary depending on your location, the results of KYC checks, and the method used for your most recent deposit. The Company does not accept credit card deposits in accordance with applicable regulations for the United Kingdom market.

5.2 Deposit Conditions

All deposits must be made from a payment method that is registered in your own name. Third-party deposits are strictly prohibited. The minimum deposit amount is £10 unless a different minimum is specified for a particular payment method or promotional offer. Deposits are generally credited to your Account instantly. The Company does not charge fees for standard deposits; however, your payment provider may apply its own charges, for which the Company accepts no responsibility. The Company reserves the right to decline or reverse a deposit where it reasonably suspects fraudulent activity or a breach of these Terms.

5.3 Withdrawal Conditions

To request a withdrawal, your Account must be fully verified (KYC complete), and your Real Money Balance must meet or exceed the minimum withdrawal threshold of £20. Withdrawals will be processed to the same payment method used for the deposit wherever possible. Where this is not possible — for instance, with deposit-only methods such as Apple Pay or Paysafecard — an alternative verified withdrawal method must be provided.

All withdrawal requests are subject to a security review prior to processing. The Company aims to review and approve withdrawal requests within 72 hours of receipt during normal business hours. The subsequent processing time depends on your payment method (see table above). The Company reserves the right to request additional documentation before authorising any withdrawal, particularly for high-value transactions or where there are concerns about account activity.

5.4 Withdrawal Limits

Standard minimum and maximum withdrawal limits apply as follows:

• Minimum withdrawal: £20 per transaction.
• Maximum withdrawal: Up to £5,000 per transaction; up to £10,000 per week. Players with enhanced verified status or VIP status may have higher limits applied at the Company's discretion.

The Company reserves the right to pay out large withdrawals in instalments and will notify the affected Player accordingly.

5.5 Failed Transactions & Chargebacks

If a deposit fails to reach your Account, please contact Customer Support with your transaction reference number. Initiating a chargeback or payment dispute with your bank or payment provider without first contacting the Company is considered a breach of these Terms. Where a chargeback is received, the Company reserves the right to suspend your Account, forfeit any associated Bonuses or winnings, and pursue recovery of any outstanding amounts through available legal channels.

5.6 Anti-Money Laundering

The Company is committed to complying with all applicable anti-money laundering (AML) legislation. We monitor all transactions for suspicious activity and may request evidence of the source of funds or source of wealth at any stage. Any deposits or withdrawals identified as potentially linked to money laundering or other criminal activity will be reported to the relevant authorities, and the Account will be suspended pending investigation. All funds associated with confirmed AML violations are subject to forfeiture.

6. Bonuses & Promotions

6.1 General Bonus Conditions

From time to time, the Company may offer Bonuses, free spins, cashback offers, reload promotions, loyalty rewards, and other promotional incentives to Players (collectively, "Promotions"). Each Promotion is subject to both these general Terms and the specific terms applicable to that Promotion ("Bonus Terms"), which will be published on the relevant promotional page of the Website. In the event of any conflict between these Terms and specific Bonus Terms, the specific Bonus Terms shall prevail in relation to that Promotion.

All Bonuses are offered at the Company's sole discretion. The Company reserves the right to modify, withdraw, or cancel any Promotion at any time and without prior notice, provided that Players who have already opted into a Promotion and met the entry conditions will generally be permitted to complete it under the terms in force at the time of opt-in.

6.2 Claiming Bonuses

To be eligible for a Bonus, you must:

• Have a fully registered and verified Account in good standing;
• Satisfy any minimum deposit requirement specified in the applicable Bonus Terms;
• Opt in to the Promotion where opt-in is a stated requirement;
• Not be subject to a self-exclusion or enhanced player protection restriction that makes receipt of Bonuses inappropriate.

Players who have requested to opt out of marketing communications will not automatically receive promotional offers. Each Bonus may only be claimed once per Player, per household, per IP address, and per device, unless specifically stated otherwise in the Bonus Terms.

6.3 Wagering Requirements

Unless stated otherwise, all Bonuses are subject to wagering requirements before the Bonus Balance or winnings derived from it can be withdrawn. The standard wagering requirement applicable to Pinkriches promotions is stated in the individual Bonus Terms for each offer. By way of general illustration, wagering requirements are expressed as a multiplier (e.g., 30x) applied to the Bonus amount or the sum of the deposit plus the Bonus. Wagering must be completed within the validity period specified in the Bonus Terms; expired Bonuses and unmet wagering requirements will result in automatic forfeiture of the Bonus Balance and any associated winnings.

6.4 Game Contributions to Wagering

Not all games contribute equally to meeting wagering requirements. The standard contribution rates are as follows (specific Promotions may specify different rates):

A list of Excluded Games for Bonus wagering purposes is maintained on the Promotions page of the Website and may be updated at any time. The Company accepts no liability for Bonus wagering placed on Excluded Games.

6.5 Bonus Balance Ordering

When a Player holds both a Real Money Balance and a Bonus Balance, Real Money funds are used for wagering first unless the specific Bonus Terms specify a different ordering. This ensures that your own deposited funds are not unnecessarily locked behind wagering requirements.

6.6 Maximum Bet During Bonus Play

Unless the specific Bonus Terms state otherwise, Players wagering with an active Bonus Balance must not place a single stake exceeding £5 (or its equivalent in another denomination) per round or bet. Placing bets above this threshold while a Bonus is active may result in voiding of the Bonus Balance and forfeiture of any associated winnings, at the Company's discretion.

6.7 Abuse & Misuse of Promotions

The Company actively monitors Bonus activity. Where there is evidence of Bonus abuse — including but not limited to low-risk or zero-risk wagering strategies specifically designed to circumvent wagering requirements, coordinated play between multiple accounts, or the systematic exploitation of promotional mechanics — the Company reserves the right to void the Bonus, reverse associated winnings, and close the Account. Legitimate recreational gameplay is always encouraged and respected.

7. Games & Fair Play

7.1 Game Availability

The Platform provides access to a wide catalogue of casino games, including video slots, jackpot slots, classic table games, live dealer games, and instant-win products. Games are supplied by certified third-party software providers. The availability of specific games may change without notice due to technical updates, supplier decisions, or regulatory requirements. Some games may be restricted to Players in certain regions. The Company accepts no liability for the temporary or permanent unavailability of any game.

7.2 Random Number Generator (RNG)

All games that rely on a randomised outcome use a certified Random Number Generator (RNG). The RNG ensures that each game outcome is statistically independent, unbiased, and unpredictable. The integrity of the RNG and the Return to Player (RTP) percentages for each game are verified by independent third-party testing laboratories. The RTP for each game is published in the game's information or help section. The Company does not alter RTP settings for individual Players and cannot influence game outcomes in any way.

7.3 Disconnections & Technical Malfunctions

In the event of a disconnection, software fault, or technical error during gameplay, the following principles apply:

• If a game round was in progress at the time of disconnection and the outcome has been determined by the RNG, the round result will stand when connectivity is restored.
• If a technical malfunction prevents a game from operating correctly and no valid result can be determined, the bet will be voided and the staked amount refunded to the Player's Balance.
• If an error — whether software, human, or otherwise — results in a clearly erroneous payout (e.g., a displayed win that is manifestly inconsistent with the game's rules or RTP), the Company reserves the right to void the round and correct the Balance accordingly. Players will be notified of any such correction.

The Company accepts no liability for losses attributable to internet connectivity issues on the Player's side, including but not limited to broadband outages, mobile data interruptions, or device-related faults.

7.4 Prohibited Conduct & Cheating

The following conduct is strictly prohibited on the Platform and will result in immediate Account suspension, forfeiture of winnings, and possible legal action:

• Use of automated software, bots, scripts, macros, or any artificial intelligence tool to interact with the Platform in place of a human Player;
• Exploiting bugs, glitches, or errors in games or Platform software to gain an unfair advantage;
• Colluding with other Players or third parties in games where such collusion could affect outcomes;
• Using any technique, strategy, or tool designed to circumvent the Platform's security, game logic, or integrity systems;
• Engaging in any form of fraud, including identity fraud, chargeback fraud, or the misrepresentation of personal information.

7.5 Responsible Gambling Tools During Gameplay

Players may access responsible gambling tools — including deposit limits, session time reminders, loss limits, and self-exclusion — directly from the Account settings or by contacting Customer Support. These tools are described in greater detail in Section 13 of these Terms and in our dedicated Responsible Gaming Policy.

8. Tournaments & Lotteries

8.1 Tournaments

The Platform may from time to time offer competitive gaming tournaments in which Players compete against one another for prizes based on accumulated scores, highest wins, or other performance metrics. Participation in any tournament is subject to the specific tournament rules published on the relevant tournament page, including eligibility criteria, entry requirements, scoring methodology, and prize structures. The Company reserves the right to cancel, suspend, or modify a tournament at any time, including due to insufficient participation, technical issues, or other circumstances beyond its control. Where a tournament is cancelled after Players have already participated, any entry fees paid will be refunded.

8.2 Lotteries & Prize Draws

Where the Platform offers any prize draw, raffle, or lottery-style promotion, such promotion will be conducted in accordance with applicable laws and the specific terms published for that promotion. Winners will be selected fairly and randomly from eligible entries. The Company will contact winners via their registered email address. Prizes that are not claimed within the timeframe specified in the promotion terms may be forfeited.

8.3 Fair Participation

All tournament and prize draw participants are expected to compete in good faith and in full compliance with these Terms. The Company reserves the right to disqualify any Player found to be engaging in prohibited conduct, including collusion, use of bots, or any other form of manipulation that could distort competition outcomes. Disqualified Players forfeit any prizes, points, or progress accumulated through the disqualified conduct.

9. Intellectual Property

9.1 Ownership

All content on the Website — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, software, and the compilation thereof — is the property of the Company or its content suppliers and is protected by applicable intellectual property laws. The trademarks, trade names, and service marks displayed on the Website are registered and unregistered marks of the Company and its licensors.

9.2 Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its content solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or in any other way exploit any Website content without the express prior written consent of the Company.

9.3 Third-Party Software

Games and certain Platform features are provided by third-party software suppliers. All intellectual property rights in such games and software remain with the respective suppliers. Your use of these games is additionally subject to the terms of the relevant supplier. The Company makes no warranties regarding the intellectual property rights of third-party suppliers beyond those it has expressly confirmed in its agreements with those suppliers.

10. Limitation of Liability

10.1 Service Provided "As Is"

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, the Company disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Company does not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

10.2 Exclusion of Liability

Subject to Section 10.3, the Company shall not be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any:

• Loss of profits, revenue, business, or anticipated savings;
• Loss of data or corruption of data;
• Loss of goodwill or reputation;
• Indirect, special, incidental, or consequential loss of any kind;
• Losses arising from your reliance on information or advice provided on the Platform that is not specifically directed to you;
• Losses attributable to third-party actions, including payment provider failures, game supplier errors, or internet service disruptions outside the Company's direct control.

10.3 Cap on Liability

Where the Company is found to be liable to you notwithstanding the exclusions above, its total aggregate liability in connection with any single claim or series of related claims shall not exceed the total amount of Real Money deposits you have made to your Account in the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms limits or excludes the Company's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

10.4 Player Responsibility

You acknowledge that gambling involves financial risk and that it is your sole responsibility to ensure that your use of the Platform is lawful in your jurisdiction, affordable within your means, and conducted in a manner that does not harm your financial, psychological, or social wellbeing. The Company provides tools to assist with responsible gambling but cannot supervise your gameplay decisions on a real-time basis.

11. Dispute Resolution

11.1 Contacting Customer Support

If you have a complaint, query, or dispute relating to your Account, a game outcome, a payment, or any aspect of our services, we strongly encourage you to contact our Customer Support team in the first instance. Our team is available via:

• Email: support@pinkrichesuk.com
• Live Chat: Available through the Website during operational hours.

Please provide as much relevant detail as possible, including your Account username, the date and time of the relevant event, game or transaction reference numbers, and a clear description of your complaint. We aim to acknowledge all complaints within 24 hours and to provide a substantive response within 5 business days of receipt. For complex issues, we may require additional time and will keep you informed of progress.

11.2 Formal Complaint Process

If you are not satisfied with the initial response from Customer Support, you may escalate your complaint to our Compliance team by contacting compliance@pinkrichesuk.com. At this stage, please include any reference number assigned to your original complaint and explain why you are dissatisfied with the response provided. The Compliance team will conduct a full and impartial review of your complaint and issue a final written decision within 8 weeks of the original complaint date, or sooner where possible.

11.3 Alternative Dispute Resolution (ADR)

If you remain dissatisfied following the conclusion of the Company's internal complaints process, you may have the right to refer your dispute to an approved Alternative Dispute Resolution (ADR) provider. Details of applicable ADR schemes will be provided in the Company's final response letter. ADR is typically free of charge to the consumer and provides an independent and impartial review of unresolved complaints. The ADR scheme's decision may or may not be binding on the Company depending on the specific scheme and the nature of the dispute.

11.4 Game Outcome Disputes

In disputes relating to game outcomes, the Company's server records shall constitute the primary evidence of the game session and its result. Where a Player disputes a recorded outcome, the burden lies on the Player to demonstrate that a technical fault occurred. The Company will review server logs and RNG audit trails in its investigation. Where a fault is confirmed, the Player will be remedied appropriately. Where the records confirm the disputed outcome as valid, the Company's decision on the matter will be final, subject only to ADR review.

11.5 Governing Law

These Terms and any disputes arising from or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Subject to the ADR provisions above, both parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute that cannot be settled through the internal process or ADR.

12. Health & Safety

The Company is committed to the health and safety of all Players using the Platform. We acknowledge that prolonged exposure to screen-based entertainment, particularly in an interactive gaming context, may in some individuals contribute to eye strain, fatigue, musculoskeletal discomfort, or psychological effects associated with repetitive stimulation.

We encourage all Players to take regular breaks during gameplay sessions, to play in a well-lit environment, to maintain a comfortable posture, and to avoid gambling when tired, stressed, emotionally distressed, or under the influence of alcohol or other substances. Players who feel that their mental or physical health may be affected by their gambling activity should immediately use the Platform's self-exclusion or account limit tools and seek appropriate professional advice.

Certain games on the Platform may contain flashing lights, animated imagery, or rapidly alternating visual content that could be potentially problematic for individuals with photosensitive epilepsy or similar neurological conditions. If you are susceptible to such conditions, please seek medical advice before playing. The Company accepts no liability for health conditions arising from gameplay where appropriate warnings have been displayed.

13. Responsible Gaming

Pinkriches is fully committed to promoting a safe and responsible gambling environment. We recognise that for some individuals, gambling can become harmful, and we have implemented a range of measures and tools to help Players maintain control of their gambling activity.

13.1 Player Protection Tools

The following tools are available to all registered Players and can be activated through your Account settings or by contacting Customer Support:

• Deposit Limits – Set daily, weekly, or monthly limits on the total amount you can deposit.
• Loss Limits – Restrict the maximum amount you can lose within a defined period.
• Session Time Limits – Set a maximum duration for each gameplay session.
• Reality Checks – Receive periodic on-screen reminders of time spent playing.
• Cool-Off Period – Temporarily suspend your Account for a period of your choosing (24 hours, 7 days, 30 days, or another defined period).
• Self-Exclusion – Permanently or indefinitely close your Account and prevent re-registration for a minimum period.

13.2 External Support Organisations

If you or someone you know may have a gambling problem, we strongly encourage you to seek help from one of the following recognised support organisations operating in the United Kingdom:

• GamCare – National Gambling Helpline: 0808 8020 133 | gamcare.org.uk
• BeGambleAware – National Gambling Support Network | begambleaware.org
• Gamblers Anonymous UK – Peer support fellowship | gamblersanonymous.org.uk
• GamStop – Free self-exclusion scheme covering all UK-licensed gambling websites | gamstop.co.uk
• Gambling Therapy – Free online international support service | gamblingtherapy.org
• NHS National Problem Gambling Clinic – Specialist treatment referrals | nhs.uk
• Gordon Moody Association – Residential rehabilitation programmes | gordonmoody.org.uk

For detailed information about all available player protection tools, our safeguarding approach, and guidance on recognising and responding to problem gambling, please visit our dedicated Responsible Gaming page.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy, the Responsible Gaming Policy, and any applicable Bonus Terms, constitute the entire agreement between you and the Company with respect to your use of the Platform and supersede all prior communications, representations, and agreements relating to the same subject matter.

14.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect and shall not be affected by such modification or severance.

14.3 Waiver

No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach of these Terms shall not constitute a waiver of any subsequent breach of the same or any other provision.

14.4 Assignment

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms without the prior written consent of the Company. The Company may assign its rights and obligations under these Terms to any affiliate, successor entity, or acquirer of the Company's business without your consent, provided that such assignment does not adversely affect your rights under these Terms.

14.5 Force Majeure

The Company shall not be liable for any delay or failure in performance of its obligations under these Terms to the extent that such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to acts of God, civil unrest, industrial action, natural disasters, cyberattacks, or failures of third-party infrastructure. The Company will endeavour to restore normal service as soon as reasonably practicable and will communicate with affected Players accordingly.

14.6 Privacy

Your use of the Platform involves the collection and processing of your personal data. The Company handles all personal data in accordance with applicable data protection legislation and our Privacy Policy. For any privacy-related queries, including requests to exercise your data subject rights, please contact our Data Protection Officer at privacy@pinkrichesuk.com.

14.7 Contact Information

For general support and Account enquiries, please contact us at support@pinkrichesuk.com. For compliance and complaints escalations, use compliance@pinkrichesuk.com. For data protection matters, contact privacy@pinkrichesuk.com.

14.8 Language

These Terms are drafted in the English language. Any translations made available are provided as a convenience only. In the event of any inconsistency between the English version and a translated version, the English version shall govern.

Frequently Asked Questions

Can I have more than one account on Pinkriches?

No. Each Player is permitted to hold only one registered Account. If a duplicate Account is detected, both Accounts may be suspended, Bonuses forfeited, and winnings from the duplicate Account may be cancelled. If you have accidentally created a second Account, contact Customer Support immediately to resolve the situation.

How long does it take to process a withdrawal?

Once your withdrawal request is approved by the Company (typically within 72 hours of submission), the timeframe for the funds to reach you depends on your payment method. E-wallets such as PayPal, Skrill, and Neteller are generally the fastest, usually completing within 24 hours of approval. Debit card withdrawals may take 1–3 business days, and bank transfers may take 2–5 business days.

What happens if I forget to meet my wagering requirements before the Bonus expires?

If you do not complete the required wagering within the Bonus validity period, the Bonus Balance and any winnings generated from it will be automatically forfeited. Your Real Money Balance will not be affected. We recommend reviewing the expiry date and wagering progress from your Account dashboard regularly.

What do I do if a game freezes or disconnects mid-round?

If you experience a disconnection during a game round, reconnect to the Platform and navigate back to the game. If the round outcome has already been determined by the RNG, the result will be recorded and displayed upon reconnection. If the round cannot be completed due to a confirmed technical malfunction, the staked amount will be refunded. Contact Customer Support with details if the issue persists.

How can I self-exclude from Pinkriches?

You can request self-exclusion through your Account settings or by contacting Customer Support at support@pinkrichesuk.com. Self-exclusion will prevent you from logging into or using the Platform. We also encourage you to register with GAMSTOP (gamstop.co.uk), which extends self-exclusion across all UK-licensed gambling operators. Full details are available on our Responsible Gaming page.

Who do I contact about data privacy concerns?

All data protection and privacy queries should be directed to privacy@pinkrichesuk.com. This includes requests to access, correct, delete, or port your personal data, as well as any concerns about how your information is processed. Further details are available in our Privacy Policy.